Enhanced contactless technology is here to stay. Previous iterations of contactless technology were used by hoteliers to reduce overhead. Thanks to the pandemic now it’s a business imperative.

Marriott has a pilot program in place at several key properties around the country. The technology includes contactless arrival kiosks at select self-service hotels. Marriott is also testing a proof-of-concept for contactless grab-and-go marketplaces at two Fairfield by Marriott hotels. 

The kiosks employ antimicrobial technology baked into the touchscreen glass, powered by UV light to kill bacteria and viruses.

Contactless Convenience

Smart, contactless arrival kiosks have made their pilot debut at the Moxy NYC Times Square, Courtyard New York Manhattan/Midtown East, TownePlace Suites Monroe (Louisiana), and will soon be available at Moxy Miami South Beach, to provide an expedited arrival experience and help give guests peace of mind once they enter the hotel.

Upon arrival, guests who prefer low-contact interactions can skip the traditional check-in altogether and complete an easy three-step process at the kiosk. Room keys created on the spot. Before departure, guests can use the kiosks for contactless check-out and to view their folio. Guests can also use the kiosk to enroll in the Marriott Bonvoy travel program at any time.

Grab-and-Go

The Fairfield Inn & Suites Frederick and Fairfield Inn & Suites Arundel Mills BWI Airport, both located in Maryland, have introduced wall-to-wall kiosks. It’s a centralized marketplace where guests can select snacks, beverages, lite bites and sundries. The brand’s complimentary daily breakfast offering has been incorporated into the design during breakfast hours. Guests will have a selection of hot breakfast sandwiches, sweet indulgences, yogurt, cereal, and fruit every morning. Specialty coffee and expanded a-la-carte items will also be available for purchase at the kiosks with contact-free Bluetooth payment. The individually packaged items are replenished throughout the day. Guests can choose to eat in the lobby, in the comfort of their own room, or on the go.