Air Canada said that eligible customers who purchased a non-refundable ticket for travel on or after February 1, 2020, but did not fly can now obtain a refund from the carrier by submitting a request online or with their travel agent. The revised COVID-19 refund policy covers tickets and Air Canada Vacations packages purchased before April 13, 2021 for flights cancelled either by the airline or by the customer for any reason.

Customers who booked through a travel agency must contact their agent directly.

For all other customers you can request a refund online at www.aircanada.com/refund until June 12, 2021. The policy also applies to Air Canada Vacations packages.

New Future Policy

The carrier also announced a new policy for all tickets purchased for future travel that is effective today (April 13, 2021). 

For new tickets purchased on or after April 13, 2021, Air Canada will provide customers an option for a refund to the original form of payment in instances where Air Canada cancels their flight or reschedules the departure time by more than three hours, irrespective of the reason. Customers will also have the option of accepting an ACTV or Aeroplan points with a 65% bonus. 

For customers who make voluntary changes, normal fare rules will apply. Air Canada has also extended its existing goodwill policy so that customers can make a one-time change without a fee for all new or existing bookings made through May 31, 2021 for original travel until May 31, 2022.

In Other Airline News

America’s first new mainline airline in nearly 15 years — Avelo Airlines — premiered today (April 8, 2021) at Hollywood Burbank Airport (BUR) with introductory one-way fares starting at $19 on all routes. Read the rest to the story by clicking here: Meet Avelo: America’s Newest Airlines: